Privacy Statement
Last Updated: 14 September 2025
1. Introduction
Welcome to Donnelly Stoves (“we”, “our”, “us”). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Statement explains how we collect, use, and protect your information when you use our website www.donnellystoves.com (the “Site”).
By using our Site, you agree to the practices described below.
2. Data Controller
The data controller for your personal information is:
Donnelly Stoves
Email: info@donnellystoves.com
3. Information We Collect
We collect and process the following types of personal information:
- Information you provide when making a purchase:
- Name
- Billing and shipping address
- Contact details (e.g., phone number, email)
- Payment details: We do not store your full payment card details. Payments are securely processed by our third-party provider, Stripe, via the SureCart plugin.
- Automatically collected information: IP address, browser type, device type, pages visited, time of access, and cookies (see Section 7).
4. How We Use Your Information
We process your personal information for the following purposes:
- To process and deliver your orders.
- To process secure payments via Stripe (through SureCart).
- To provide customer service and respond to your enquiries.
- To improve and optimise our website and shopping experience.
- To comply with legal and regulatory obligations.
We do not use your personal information for email marketing or promotional communications.
5. Legal Basis for Processing (GDPR)
We process personal information under the following lawful bases:
- Contract – to fulfil your orders and provide requested services.
- Legal obligation – where processing is required by law (e.g., tax, fraud prevention).
- Legitimate interests – for improving site functionality and security.
6. Sharing Your Information
We only share your personal information where necessary:
- Stripe (via SureCart): for secure payment processing.
- Service providers: such as delivery and logistics partners, IT support, and hosting providers.
- Legal authorities: where required to comply with laws or enforce legal rights.
We do not sell or trade your data to third parties.
7. Cookies & Tracking
Our Site uses cookies and similar technologies to:
- Enable essential site functionality (e.g., shopping cart).
- Improve site performance and user experience.
- Collect analytics on site usage (e.g., traffic and browsing patterns).
You can manage or disable cookies through your browser settings, though some features may not work correctly without them.
8. Data Retention
We retain your personal information only as long as necessary to fulfil the purposes outlined in this statement, including order fulfilment, record-keeping, and legal compliance.
When data is no longer required, we securely delete or anonymise it.
9. Your Rights
Under GDPR and other applicable data protection laws, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data, where legally permissible.
- Restrict or object to processing in certain circumstances.
- Request transfer of your data (data portability).
To exercise these rights, please contact us at info@donnellystoves.com.
10. International Transfers
If personal information is transferred outside the European Economic Area (EEA), we ensure that adequate safeguards (such as standard contractual clauses) are in place to protect your data.
11. Security
We implement appropriate technical and organisational measures to protect your personal information against loss, misuse, and unauthorised access. Payment information is handled securely by Stripe, and we do not store your full payment card details.
12. Children
Our Site is not intended for children under the age of 16. We do not knowingly collect personal data from children. If we discover such data has been collected, it will be deleted.
13. Changes to this Privacy Statement
We may update this Privacy Statement from time to time. Updates will be published on this page with the “Last Updated” date.
14. Contact Us
If you have any questions or concerns about this Privacy Statement or our data practices, please contact us:
Donnelly Stoves
Email: info@donnellystoves.com
